Graphic of a fox's tail holding a phone with the Foxtail App displayed on the screen and a button that reads: order now.

FOXTAIL APP FAQ

Still having issues? Contact Support HERE

FOXTAIL APP FREQUENTLY ASKED QUESTIONS

I forgot the email I used to log in. How do I recover it?

Check your emails from support@foxtailcoffee.com, we send your receipts and marketing emails from this address. If you’re still not sure which email address you used, please submit a ticket here: https://www.foxtailcoffee.com/ordersupport

I forgot my password. How do I reset it?

Download the Foxtail Coffee Co. app in the app store (iOS or Android). Once downloaded, tap “login” on the bottom of your app, then tap “create account”.

I don’t have an account, how would I make one?

Download the Foxtail Coffee Co. app in the app store (iOS or Android). Once downloaded, tap “login” on the bottom of your app, then tap “create account”.

Can I check out as a guest, without making an account?

Yes! Guest check out is now available on the app and web ordering. By checking out as a guest, you won’t be able to receive or track your loyalty points so we always recommend making one.

What is the benefit to creating an account?

Glad you asked! There are so many benefits to creating an account, like: accruing loyalty points on each order, quick re-order of your favorite items, paying with gift cards, and a free drink on your birthday!

What if I forgot to scan in-store for my points?

Email into our App Support Form with a copy of your receipt or your order number, and we will get your points added!

How do I earn points?

You’ll accrue points with each dollar you spend! 1 dollar spent = 1 point earned. 100 points gets you a free beverage!

Can I use rewards for in store & app purchases?

Yes, you can apply any reward to in store or app menu item purchases. For in store purchases, give the barista your phone number to lookup your account!

What if my rewards aren’t working properly?

Head to https://www.foxtailcoffee.com/ordersupport, fill out the App Support Form and our team will help resolve the issue.

How do I get my birthday drink?

Make sure you have your birthday saved to your profile. Your drink will automatically be sent to you on your birthday and will stay in your app’s wallet to use within 30 days. Don’t have your birthday added? Head to the Account tab and hit profile to enter it.

I can't find my free drink reward

Check your Rewards page on the app and you'll be able to see your free drink reward. If you aren't seeing it after you've earned 100 points and have checked your Rewards page, please reach out via our App Support form.